Frequently Asked Questions
Are your products suitable for home use?
Yes. Most of our products are designed and rated for home use only, unless prior confirmation is provided by JandJ ROO Fitness for commercial use.
Can I use your equipment in a gym or commercial setting?
Commercial use is not permitted by default. Please contact us for prior written approval before using any product in a commercial environment.
Do your products come with a warranty?
Yes. The majority of our products include a 12-month warranty covering manufacturing faults under normal home use, in addition to your rights under Australian Consumer Law.
Do you offer refunds for change of mind?
Yes, within 7 days of receiving the product, provided it is unused and its original packaging is unopened and undamaged. A 15% restocking fee applies to approved change-of-mind refunds or exchanges, and return delivery costs are the customer’s responsibility. See our Refund & Returns Policy for the full conditions.
What if my item is faulty?
If your product is faulty, unsafe, or not as described, you are entitled to a repair, replacement, or refund in accordance with Australian Consumer Law.
Do you offer Click and Collect?
Yes. Click and Collect is available from our Ingleburn location once you receive confirmation that your order is ready. Please wait for confirmation or call us before coming to the store.
What are delivery times?
Delivery times vary depending on your location and courier. Estimated delivery times are provided at checkout but are not guaranteed.
Is assembly included?
Most products require self-assembly. Customers are responsible for correct and safe assembly. Professional installation is recommended for heavy equipment.
Are load ratings and weight limits important?
Yes. Always ensure the combined weight of the user, barbell, plates, and accessories does not exceed the stated load rating.
How can I contact you?
You can contact us at info@jandjroofitness.com.au for any enquiries or support.
Contact
J&J Roo Fitness
Unit 8/79 Williamson Road, Ingleburn NSW 2565
info@jandjroofitness.com.au
+61 492 333 296 · +61 431 632 347